Need help with Chaiverse? We're here to assist you. Reach out to us or find answers below.
Use a recovery code from your initial setup to reset your password. Go to the login screen and tap "Forgot Password" to begin the process.
Go to your Profile, then tap "Subscription" to view your current plan, upgrade, or manage auto-renewal settings. On iOS, subscriptions are managed through your Apple ID settings.
Yes. All private messages on Chaiverse are end-to-end encrypted. Your private cryptographic keys are generated and stored on your device — they never leave it. Servers see only ciphertext. For group chats, the group's symmetric key is sealed individually to each recipient's identity key before distribution, so servers cannot decrypt group messages either.
Go to your Profile → Settings → Delete Account. This permanently deletes all your data including messages, posts, and personal information. This action is irreversible.
On iOS, go to Settings → Apple ID → Subscriptions → Chaiverse and tap Cancel. On Android, open Google Play Store → Subscriptions → Chaiverse and tap Cancel. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period.
Chaiverse uses device-based authentication for security. If you're having trouble, try logging in from the device you originally registered with. If you no longer have access to that device, use your recovery codes or contact [email protected] for assistance.
If you have a privacy or data-related concern, you may also contact our Grievance Officer at [email protected]. We are committed to resolving all valid concerns within 48 hours.